At Bahawal Store, your satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products, adhering to the following guidelines:
Return & Exchange Window
- 14 days from the date of delivery.
Eligibility Criteria
- Items must be unused, unwashed, and unaltered.
- Must include original packaging, tags, and any accessories.
- A valid proof of purchase (order number, invoice, or receipt) is required.
Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- We will arrange a replacement or full refund, including shipping costs.
Non-Defective Items (Change of Mind)
- Returns for non-defective items are accepted.
- Return shipping costs will be the responsibility of the customer.
- A store credit or exchange can be offered as per your preference.
Exchanges
- We accept exchanges for eligible items.
- Please contact our customer service to initiate the process.
- Exchange shipping fees may apply depending on the reason for exchange.
Non-Returnable Items
- Custom-made or personalized items.
- Perishable goods (e.g., food, flowers).
- Intimate apparel (e.g., undergarments).
- Digital goods (e.g., e-books, software).
International Orders
- We accept returns and exchanges from all countries.
- Customers are responsible for international return shipping unless the product is defective.
To initiate a return or exchange, please contact us at:
Thank you for shopping with Bahawal Store – We're here to help!